Our Fundraising Promise To You
As we work together to raise funds for the various causes and projects we support, we want to remain transparent and open in our dealings with you and the public. We therefore make the following promise to you which will guide our actions:
We will commit to high standards
- We will adhere to the Fundraising Code of Practice as expected of us by the Charities Commission.
- We will comply with the law as it applies to charities and fundraising.
- We will display Charity Commission Registration Number on our fundraising material to show we are committed to good practice.
- We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise.
We will be accountable and responsible
- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.
- We will have a complaints procedure, a copy of which will be available on our website or available on request.
- We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.
- If whilst handing your complaint you remain dissatisfied, please feel free to contact the Charities Commission.
- We will monitor and record the number of complaints we receive each year and share this data with the Charities Commission on request.
We will be fair and reasonable
- We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.
- We will take care not to use any images or words that intentionally cause distress or anxiety.
- We will take care not to cause nuisance or disruption to the public.
We will be respectful
- We will respect your rights and privacy.
- We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
- We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.
- If you tell us that you don’t want us to contact you in a particular way we will not do so.
- Where the law requires, we will get your consent before we contact you to fundraise.
We will be clear, honest and open
- We will tell the truth and we will not exaggerate.
- We will do what we say we are going to do with donations we receive.
- We will be clear about who we are and what we do.
- We will give a clear explanation of how you can make a gift and change a regular donation.
- We will provide clear and evidence based reasons for our decisions on complaints.
- We will ensure our complaints process is clear and made available upon request.
- We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged.
- Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent.
Useful Related Links
Below are a few related links you can check before you start your fundraising projects.
Remember, Friends of Saint Lucia is not responsible for the content of any external links. Please note that as a registered Charity, we follow the Charity Commission Guidelines on matters relating to fundraising. However, we refer to other sources of information to inform our practices.
Find out more
Causes and projects
We have a range of causes and projects that we support, and we invite you to find out more about them here. Let us know if yours is not there.
What we do
Find out more about what we do so you can find other ways to get involved and begin your journey of service to Saint Lucia.
Start a Professional Club
Are you in a field that is considered to be “Expert” or Professional? Find out how you can join us.